Team members: logins for your staff

Add Team Members to your subscription

Open Team Members in the menu and click Get the Team Members Add-On. It is one monthly price for your whole team, however many people you add. Tick the box to agree to the monthly charge and it is added to your subscription; nothing is charged on the day.

Invite someone

1. Click Invite Member and enter their name, email address and phone number.
2. Choose a role. The exact list of what that role can and cannot do appears under the role menu, so read it before you save.
3. Send the invitation.

Each invitation shows as pending until that person signs in for the first time.

The roles

• Owner is you, the person the account belongs to. It is the only role that can manage the team itself.
• Admin is for someone who helps run the business day to day, such as paying invoices and buying services, without having to ask you first.
• Support is for someone who keeps an eye on websites, support tickets and enquiries, and should not see the money side of the account.

Some things always stay with the account owner: requesting a new website, changing the website plan, cancelling the subscription, closing the account and managing the team.

Their first sign in

Your team member gets an email with their sign in details and a temporary password. The first time they sign in, they choose their own password, then enter a one time code we email to them. Every team member signs in this way, so your account stays secure. Their portal shows only what their role allows.

Managing your team

Back on the Team Members page you see who has joined and who is still pending. At any time you can:

• resend an invitation
• change someone's role
• suspend their access
• remove them