01Getting started
From your first message to a ready portal: welcome email, first sign in, profile and agreement.02Your dashboard
What the dashboard shows, the What do I need to do next helper, and a map of the portal.03Your first website
Choose a plan, answer a few questions, follow the build, review, approve and go online.04Domains and DNS
Register a new domain, let us manage your DNS, or manage it yourself. Nameservers and records explained.05Business email
Mailboxes, forwarders and catch-all on your own domain, plus webmail and phone setup.06Subscription and invoices
One monthly payment, invoices, plan changes, your card, refunds and cancelling.07Add-ons
Optional extras like Team Members, an extra page or a logo design, and how they are billed.08Support tickets
Open a ticket in the portal or by email, response times, statuses and replying by email.09Contact enquiries
The enquiry email, the Contact Enquiries page, replying, statuses and private notes.10Team members
Invite staff with their own login, choose Admin or Support, and manage your team.11System Health
A live check of your website and everything it depends on, and what to do if it is not green.12Profile and security
Your details, password, two step sign in, authenticator app, agreement and closing your account.
No guide matches that yet. Try another word, or open a support ticket and we will help.
About this guide
Your client portal is where you look after everything we do for your business: your website, your domain, your business email and your billing. These guides walk through each part of it in the order most people need them, starting with getting your account ready.
Each guide explains what the page is for, what every button does, and what happens behind the scenes, so nothing comes as a surprise. If you prefer to watch, every guide has a video, and all of them are in our Client Portal Guides playlist on YouTube.
New here? Start with a four minute tour of the portal. Watch on YouTube